The service agreement
Vyompress is a managed WordPress service operated by Rokad Retail Ventures Private Limited, Ranchi, Jharkhand, India — 834003. These terms describe general service conditions. The accepted order or service agreement defines the purchased service, price, currency, billing period, included resources and any service-specific commitments.
A written agreement that expressly varies these terms governs the relevant service to the extent of that variation. Applicable mandatory legal rights are not excluded. An enquiry or a marketing illustration does not create a paid service order.
Accounts and authority
You must be at least 18 years old and have authority to act for the business or other account holder. Provide accurate account and billing details, keep credentials secure and manage your team’s access. Notify us if you suspect unauthorized access.
You are responsible for actions authorized through your account and for keeping your domain and content permissions current. Role restrictions and security checks still apply to each operation; sharing credentials is not a substitute for inviting an authorized team member.
Scope and delivery
The service may include WordPress hosting, regional placement, domain and TLS management, media storage, backups, deployment operations and agreed support. Only the capabilities and limits included in your accepted order are part of your purchased service.
Activation and any migration or domain cutover follow the agreed delivery process. Illustrations on the website are examples. They do not reserve capacity or create a running site. Any availability, response-time, retention, recovery or service-credit commitment must be expressly agreed; no additional numerical SLA is created by these terms.
Prices, invoices and payment
The quotation or order identifies the charge, currency, billing period, applicable taxes and any metered or additional charges before purchase. We issue the customer invoice. Where Razorpay is offered, it collects the payment on our behalf; it does not replace us as the provider of your hosting service.
Pay only against a genuine Vyompress order, invoice or payment request. A successful payment is reconciled against that order. Renewals, payment authorization and any change in price or service are handled on the terms disclosed and agreed for your service. An enquiry does not authorize a debit.
Responsible use
You retain responsibility for your content, lawful processing of website data, required notices and permissions, and the themes and plugins you choose within the supported service. Do not use the service to infringe others’ rights or interfere with another account or service.
- Do not distribute malware, run phishing or other fraudulent activity, send abusive unsolicited traffic, or host unlawful content.
- Do not attempt to bypass authorization, access another tenant’s data or probe infrastructure without an agreed testing authorization.
- Do not upload sensitive regulated workloads unless we have expressly agreed that service and its required safeguards.
- Respect the resource, software, backup and acceptable-use limits stated in your service order.
Content and intellectual property
You retain your rights in your content and grant us only the permissions needed to host, process, back up and deliver it as agreed. You must have the necessary rights to submit that content.
Vyompress software, branding and other materials remain owned by their respective rights holders. WordPress, plugins and third-party components are subject to their own licences. Hosting a website does not transfer ownership of it to Vyompress.
Security, maintenance and support
We may perform maintenance, apply security measures and restrict an operation where needed to protect the service, investigate suspected misuse or meet a legal obligation. Where practicable, we provide relevant notice and information about the action.
Support scope and hours follow the agreed service. Keep your own appropriate copies of important content and review the backup and export arrangements for your service. A backup feature does not create unlimited retention or a guarantee that every historical change can be reversed.
Cancellation, suspension and exit
Request cancellation from your account email at help@vyompress.com. The cancellation and refund policy explains the process and the treatment of eligible charges. Export required data before the agreed service end and ask us about the applicable deletion and backup-retention schedule.
We may restrict or suspend service for a material breach, serious security risk, a legal requirement or an unresolved payment obligation, subject to applicable law and the agreed service terms. We will explain the reason and available resolution where doing so is lawful and does not undermine security.
Responsibility, disputes and changes
Any service-specific warranty, liability allocation, governing law or dispute process must be set out in the accepted service agreement. Nothing in these terms excludes a liability or remedy that cannot lawfully be excluded.
Raise a concern with help@vyompress.com, including the account or invoice reference and the outcome you seek. We will review it and respond through an appropriate channel. Privacy and security concerns have separate contacts on the Contact page. Changes to these terms are published with a revised effective date and any further notice required by law or the service agreement; they do not silently change an already agreed order.