Who is responsible for your information
Vyompress is operated by Rokad Retail Ventures Private Limited, Ranchi, Jharkhand, India — 834003. For information relating to your account, billing, enquiries and our own business operations, we determine the purposes of processing. Contact privacy@vyompress.com about this policy or a privacy request.
For personal information contained in a customer’s hosted website, the customer generally determines its use and we process it to provide the agreed hosting service. A visitor to a hosted website should first contact that website’s operator. Our service agreement and any applicable data-processing agreement describe those responsibilities in more detail.
The information we handle
We collect information you provide and information needed to operate and protect the service. The categories depend on which services you use.
- Account and team details, such as names, email addresses, organization membership, roles and authentication records.
- Service configuration and customer content, including domains, website files, databases, media, backups and deployment records where you use those services.
- Billing details, such as the billing name and address, tax information you provide, invoices, payment references, payment status and refund records.
- Support correspondence and the information you choose to include in an enquiry.
- Technical and security records, such as IP addresses, request details, browser or device information, access events and operational logs.
Why we use it
We use information to respond to enquiries, create and secure accounts, deliver hosting and agreed support, manage team access, issue invoices, reconcile payments, investigate incidents and meet applicable legal obligations. We also use operational records to diagnose failures and improve reliability.
Depending on the purpose and applicable law, processing is based on providing the requested service or taking steps before a contract, our legitimate operational and security interests, a legal obligation, or your consent. Where consent is the basis, you can withdraw it without affecting processing that was lawful before withdrawal. Marketing communications, if offered, have a separate choice.
Payments and invoices
Vyompress manages its own customer invoices, billing records and applicable tax treatment. Razorpay is used for payment collection where it is offered. Razorpay and the relevant financial institutions handle payment-instrument information through their payment interfaces.
Do not send card numbers, CVV values, banking passwords or payment authentication codes to our support team. Vyompress does not request or store full card details or CVV values as part of its hosted payment collection flow. Payment providers’ privacy notices also apply to the information they handle.
Who receives information
We disclose information only where needed for service delivery, support, security, business administration, a legal obligation or another purpose explained to you. Service providers are subject to the access and contractual arrangements appropriate to their role.
- Infrastructure and Kubernetes providers used for the selected hosting service.
- Neon for the platform’s PostgreSQL database, Tigris for configured object storage, and Cloudflare for delivery, DNS, security and related edge services.
- Payment collection providers such as Razorpay, and relevant banking and accounting service providers.
- Authorized personnel, advisers or authorities where necessary for the stated purpose or required by law.
Regions and international processing
A selected hosting region describes the configured placement of the relevant workload and storage. It does not, by itself, mean that every account record, payment record, support interaction or CDN request is processed only in that region. Edge delivery and service providers may involve other locations.
Any specific residency restriction or international-transfer arrangement must be agreed for the relevant service. Where required by applicable law, appropriate transfer safeguards must apply. Ask our privacy contact about the arrangements relevant to your service before sharing information subject to a particular location restriction.
How long information is retained
Retention depends on the data category and purpose. Account and service data is retained while needed to provide and close the service. Invoice, tax, transaction and dispute records are retained for applicable recordkeeping obligations. Security and operational logs are retained according to the relevant security purpose and legal requirements.
Customer backup retention follows the agreed service configuration. Removal from active service does not immediately erase every backup or legally retained record. Backups expire through their retention cycle, and legal holds or dispute requirements may delay deletion. Contact us for the retention criteria applicable to your account and data category.
Cookies and website choices
Essential cookies or similar storage may support authentication, security and service delivery. This marketing website does not use advertising cookies. If we introduce optional tracking that requires a choice, we will provide the relevant notice and choice before enabling it.
You can manage cookies in your browser. Blocking essential cookies may affect login or other service functions. Contact links that open your email application are handled by your chosen email provider; they do not submit a support ticket until you send the message.
Your requests and choices
Depending on applicable law, you may request access, correction, deletion or a copy of your information, object to or restrict processing, withdraw consent, or raise a complaint. Email privacy@vyompress.com with enough information to identify your account and request. We may verify your identity and authority before acting. Do not attach identity documents unless we explain why they are needed and provide an appropriate channel.
We respond within the time required by applicable law and explain any lawful limitation or extension. If the request concerns information in a customer’s hosted website, we may direct it to or assist that customer. Rights under applicable law, including recourse to the relevant authority, remain available.
Security and changes
We use access restrictions, authentication, encryption where applicable and operational controls appropriate to the service. No system is risk-free. Report suspected vulnerabilities or security incidents to security@vyompress.com; do not include secrets in your first message.
The service is intended for business users with authority to enter a service agreement. We do not knowingly offer accounts to children. We may update this notice as the service or legal requirements change and will give additional notice where required. The published effective date identifies the applicable version.