Services are delivered online
Rokad Retail Ventures Private Limited supplies Vyompress hosting and related agreed services digitally. We do not ship physical products, so courier delivery, shipping charges and physical returns do not apply.
The service order identifies what is being supplied, including hosting resources, any migration or setup work, recurring charges and the agreed activation or delivery schedule.
Activation and account access
After your order and payment are confirmed and the agreed setup information is available, account or activation instructions are provided through your registered email or workspace. Any ownership verification, domain information and other prerequisites are explained as part of the order.
Do not send passwords or infrastructure credentials in a general email enquiry. Where access is required for agreed setup work, we arrange an appropriate channel and scope.
Migrations, domains and timing
A migration or domain cutover is scheduled separately when included in the order. Its timing depends on the agreed scope, access, compatibility checks and your approval of the cutover. DNS and certificate processing may add time outside the direct provisioning work.
We confirm the applicable delivery schedule before you commit. The website does not promise instant activation or a fixed universal delivery time for every workload.
If delivery is delayed or cannot be completed
Contact help@vyompress.com with the order reference. We will explain the status and an updated plan. If the agreed service cannot be delivered, you can request a refund under the cancellation and refund policy and applicable law.
Keep your previous hosting and appropriate backups until a migration and cutover have been reviewed and accepted. Do not cancel an existing provider solely because a new hosting enquiry or payment request has been created.