What this policy covers
This policy covers services sold under the Vyompress brand by Rokad Retail Ventures Private Limited. It applies together with your accepted order and applicable mandatory legal rights. Hosting, migration work and other agreed services are delivered digitally; there are no physical product returns.
How to cancel
Email help@vyompress.com from your registered account email before the next renewal, with your account or invoice reference and the service you want to cancel. We will confirm the effective end date, any remaining charges and the data-export arrangements in writing.
Cancellation stops future renewal charges after its effective date. Charges already incurred for service delivered or usage consumed remain payable unless a refund or credit is due under this policy, your order or applicable law. Cancellation does not, by itself, request immediate deletion; ask us to coordinate export and the applicable retention schedule.
When a refund may be due
Contact us promptly if you believe a charge is incorrect or the agreed service has not been delivered. We review the order, payment and service record before making a decision.
- A duplicate payment or an amount collected in error.
- A payment collected for a service we cannot provide, where an agreed alternative is not accepted.
- A refund or service credit expressly included in your accepted order.
- Any refund or other remedy required by applicable law.
Consumed services and third-party charges
There is no general money-back guarantee for a change of mind, a partially used billing period or consumed usage unless your order expressly provides one. Work already performed and separately agreed third-party purchases are reviewed under their disclosed terms.
We do not apply an undisclosed blanket deduction. Any proposed adjustment must be explained against the agreed order and applicable law. This policy does not limit a remedy for an incorrect charge, non-delivery or another legal entitlement.
What to include in a request
Send requests to help@vyompress.com. Include the account email, invoice or payment reference, amount, payment date, reason for the request and any relevant service correspondence. We may ask for proportionate information to verify the payment and your authority.
Never send card numbers, CVV values, passwords, OTPs or banking credentials. Sending a refund request does not authorize a new charge.
Review and processing timelines
We review refund requests within 5 business days after we receive the information needed to investigate. We communicate approval, the reason for a refusal or any additional information needed. An approved refund is initiated within 5 business days after approval. Business days mean Monday to Friday, excluding public holidays observed at our business location.
Refunds are returned to the original payment method where supported. For normal Razorpay refunds, the bank or payment provider generally takes 7–10 business days after initiation to reflect the credit; the actual time depends on the payment method and bank. We provide the available refund reference so a delayed credit can be traced.
Tax records and unresolved concerns
Where required, we issue an appropriate credit note or billing adjustment. A payment dispute or chargeback is investigated using the relevant invoice, payment and service evidence; it does not remove either party’s legal rights.
If an approved refund has not arrived within the communicated timeframe, contact help@vyompress.com with the refund reference. We will help trace it with the collection provider and explain the next steps.